Zoome Privacy Policy

At Zoome Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit, register, or play at Zoome Casino, including through our Zoome Casino app, mobile browser, or desktop platform. By using our services, you agree to the practices described below.

Who We Are

Zoome Casino is operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with additional operational involvement from Vixatrix Limited, registered in Cyprus under HE 459370. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence no. 0000002. Licence details can be verified directly with the Tobique Gaming Commission, and any unresolved disputes can be escalated to the independent ADR body EGIS at disputes@egis-adr.com. When you play at Zoome, you are engaging with a regulated operator that takes your privacy seriously.

Information We Collect

We collect several categories of information when you sign up for Zoome Casino or use our services on an ongoing basis:

• We collect registration details such as your name, date of birth, email address, phone number and residential address when you complete Zoome Casino sign up.
• We collect payment information, including card details, e-wallet identifiers or cryptocurrency wallet addresses, whenever you make a deposit or request a Zoome Casino withdrawal.
• We collect identification documents during our know-your-customer (KYC) verification process, including government-issued ID, proof of address and, where necessary, proof of payment method ownership.
• We automatically collect technical data such as your IP address, device type, browser version and operating system whenever you access Zoome Casino online, whether through our website, our Zoome Casino app download, or our PWA installed on your home screen.
• We record your gameplay activity, including games played, wagers placed, bonus usage and session duration, to manage your account and comply with responsible gambling obligations.
• We log your communications with our support team via LiveChat, email or WhatsApp when you contact us for assistance.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your account, process your Zoome Casino login, and authenticate your identity each time you access your account.
• We use payment details to process deposits and withdrawals, including Zoome Casino bonus withdraw requests and standard cashouts through bank transfer, PayAnyBank or cryptocurrency.
• We use your personal data to verify your identity, age and location, ensuring you are not accessing Zoome Casino Australia services from a restricted jurisdiction.
• We use your gameplay and account data to administer our loyalty program, VIP statuses, and promotional offers such as the Zoome Casino welcome bonus, reload bonuses and cashback.
• We use your contact details to send you service updates, account notifications and, where you have opted in, marketing communications regarding Zoome Casino bonus codes and new promotions.
• We use aggregated and anonymised data to improve our platform, including our Zoome casino app android version and our Zoome casino games download library.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing Zoome Casino online. Cookies help us remember your preferences, keep you logged in during a session, and analyse traffic patterns across our website and mobile platforms. We also use cookies to measure the performance of our promotional campaigns and to personalise the content you see, including tailored offers for Zoome Casino real money play. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share payment data with our processing partners, including Tronabriz Limited for card and Paysafe transactions, and CoinsPaid for cryptocurrency deposits and withdrawals.
• We share information with regulatory authorities, including the Tobique Gaming Commission, where required for licensing compliance or dispute resolution through EGIS.
• We share data with fraud prevention and identity verification services to confirm your eligibility to play at Zoome Casino.
• We may disclose information where required by law, court order, or to protect our legal rights and the safety of our players.

KYC Verification

We are required to conduct know-your-customer checks before processing withdrawals or granting access to certain features. If your Zoome Casino real money login is flagged for verification, we may request additional documentation. Uncompleted KYC may result in withdrawal requests being held for up to 28 days, as outlined in our Terms and Conditions.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory and anti-money laundering obligations. Financial records associated with deposits, bonuses and withdrawals are typically retained for several years in accordance with applicable licensing requirements.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention obligations.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the Tobique Gaming Commission or the independent ADR body EGIS if you believe your data has been mishandled.

To exercise any of these rights, you can contact our support team directly, and we will respond within a reasonable timeframe.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss or misuse. This includes encryption of sensitive information, secure servers, and restricted internal access to personal data. While we take security seriously, no system is entirely immune to risk, and we encourage you to use strong passwords and safeguard your login credentials when accessing Zoome Casino login pages.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect information from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with applicable regulations.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. We recommend reviewing this page periodically. Continued use of Zoome Casino online after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team via LiveChat, WhatsApp at +447831130277, or email us at support@zoome.casino. Our support is available 24/7 to assist you with any privacy-related concerns.